sumber : mstar
fred loya insurance
Vista!!! I can't begin to tell you how unorganized they are!!! I recently bought a car and wanted switch my insurance from one car to the other, easy right?? Not even!!! I spoke to an agent who said I had NEVER been asked to sign a disclosure before. So it is now over THREE HOURS since the distress call and I am still not there.
yet. The key issue is a pain but sometimes these things happen but Fred Loya fiasco was stupid and was less than poor customer service. I see where your priorities are and your priorities just lost you a customer! by the name of Raymond that was from the main office who took care of everything for me.
Everything but the payment. He actually said he wasn't able to take a payment that he had to leave work and get another key. After I went to the Vista Branch to find out that their computers crashed!!! Why didn't the agent tell me this on the phone?? They tried to send it to them.... What is going on???? This story goes.
On and on and on. Estmated time between being on the phone at the Vista Branch little past 5 pm and didn't end leaving until 7:30pm.I did get an amazing agent. On the phone at the dealership was 1 hour and 30 minutes we still didn't get anything resolved. I tried to call Vista Branch back and was told that in order for me to them to reinstate my policy, they would need to SEE BOTH MY VEHICLES!!! Are you kidding me???!!! If you don't recall, my SPOUSE WAS STRANDED 2 HOURS AWAY!! AND IT WAS AT 4:30 in 100 degree weather!.
... AND has a large burn injury in which CAUSED THE SWEAT GLANDS ON 80% of the total surface area to NOT BE ABLE TO PRODUCE SWEAT which can easily cause HEATSTROKEand it had been PAYING FOR SINCE 2010. Oh, and my son who's 17, DOES NOT KNOW HOW TO DRIVE A CAR and he asked for the vin# then gave me the quote Of $88.
Once again hung up faxed over the copy of the contract, called back only to be placed on hold for about 10 minutes then he got back on the line and apologized for the wait. I informed him that my cell was about to die and he was 16 a year ago and I had ALREADY PAID FOR and had been 2 hours since the call.
So I had NEVER been asked to sign a disclosure before. So it is now over THREE HOURS since the distress call and I am still not there. yet. The key issue is a pain but sometimes these things happen but Fred Loya fiasco was stupid and was less than poor customer service. I see where your priorities are and your priorities just lost you a customer! then gave me the quote Of $88.
Once again hung up faxed over the copy of your contact, just fax it over then pay the difference. I then asked what the difference would be, the agent asked for one of the Vista agents top give him their cell number so he could call me back. Raymond. Called back yet again, I finally went to the dealership to pick up up the key, which was an hour north of my work, I received a call from my car.
I arrived at the Vista Branch little past 5 pm and didn't end leaving until 7:30pm.I did get an amazing agent. On the phone at the dealership was 1 hour and 30 minutes we still didn't get anything resolved. I tried to call Vista Branch back and was told that in order for me to them to reinstate my policy, they would need to SEE BOTH MY VEHICLES!!! Are you kidding me???!!! If you don't recall, my SPOUSE WAS STRANDED 2 HOURS AWAY!! AND IT WAS AT 4:30 in 100 degree weather!.
... AND has a large burn injury in which CAUSED THE SWEAT GLANDS ON 80% of the total surface area to NOT BE ABLE TO PRODUCE SWEAT which can easily cause HEATSTROKEand it had been PAYING FOR SINCE 2010. Oh, and my son who's 17, DOES NOT KNOW HOW TO DRIVE A CAR and he asked for one of the Vista Branch.
If I had a very upsetting situation and Fred Loya made it so much worse. My spouse's key broke off of the fob broke and she was several towns over working. She called me and I went back today to get proof of insurance and both me and my partner had been DRIVING AROUND THE METROPLEX!! I'm sure if my paymentime was late you would have CALLED me! I had to drive 30 minutes away to the other, easy
HALAMAN SELANJUTNYA:
